Customer needs and expectations are constantly evolving. What can recent trends in customer expectations and context tell you about what’s coming next? How can these inform your experience roadmap and prepare your business for what’s next? Our goal is to provide data-driven trends for Experience Strategists that will help you with planning by identifying the major customer and cultural trends that should be informing your roadmaps and thinking for customer journeys, channels, and personas. Listen to our latest episode to hear the top trends influencing experience strategy and how they can move your company forward. Then, visit us at https://www.stonemantel.co/trendsreport to download our full report.
What you’ll learn:
- The top 6 meta trends influencing experience strategy in 2023
- The research methodologies used to create the first-ever Experience Strategy Trends Report
- The cultural forces contributing to the experience strategy trends
- Examples of companies that are struggling or embracing trends
- Powerful ways to harness these trends for your business