Satyam Kantamneni is Managing Partner and Chief Experience Officer of UXReactor, former Managing Director of Product Design at Citrix and PayPal. He is the author of “User Experience Design: A Practical Playbook to Fuel Business Growth.” In this conversation, we talk to Satyam about AI as a force multiplier for companies who understand their customers’ needs.
Key Takeaways:
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Just because you can use technology to solve a problem, doesn’t mean you should. Instead use the technology or process that best addresses the problem.
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There are two types of companies: the ones that know their customer’s needs and the ones who are adopting technology.
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The valuable AI tools will give people superpowers, not replace them
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Yesterday’s delight is today’s expectation.