Experience Strategy

Experience Strategy

An original podcast series

Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer!

We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in these experiences for brands large and small. 

Whether you are part of a vast experience strategy team, or you’re a small business owner interested in creating an experience strategy that drives customer loyalty and value, you'll find powerful, actionable insights in every episode.

The Experience Strategy Podcast is hosted by experience nerds Dave Norton and Aransas Savas. Dave is an Experience Strategist, the Founder of Stone Mantel, an insights consultancy, and Author. Aransas is a Coach and Experience Designer who has worked with leading consumer-facing brands, including 18 years at WW International (formerly Weight Watchers) to create meaningful customer experiences for the last 20 years. 

Modes Series, Episode 5: Turning around companies in crisis with Lisa Gable
September 14, 202233:3861.59 MB

Modes Series, Episode 5: Turning around companies in crisis with Lisa Gable

Today we dive into Turnaround mode with Lisa Gable, former US Ambassador, UN Delegate, and the bestselling author of Turnaround: How to Change Course When Things Are Going South. Lisa has turned around businesses, teams, nonprofits, political campaigns, and government projects, finding solutions to...

Modes Series, Episode 4: The Power of Play Mode with Michelle Lee
August 17, 2022
42
30:0054.93 MB

Modes Series, Episode 4: The Power of Play Mode with Michelle Lee

In this episode of the Experience Strategy podcast we go deep into the lived experience of Play mode with our friend, Michelle Lee, Managing Director of IDEO's Play Lab. Tap into Michelle’s vast knowledge of the experience of play to understand the mindsets and behaviors associated with this mode, ...

Web3, The Future of Fashion
August 03, 2022
41
33:1160.73 MB

Web3, The Future of Fashion

Today we are joined by Matt Maher, a Futurist specializing in augmented and virtual realities, web3, the metaverse, artificial intelligence, the internet of things (IoT), and voice technology.  Hybrid experiences are now table stakes, whether you’re in healthcare, wellness, events, or banking. In t...

Modes Series, Episode 3: How High Performers Like Zibby Owens Switch Modes
July 20, 2022
40
40:3674.34 MB

Modes Series, Episode 3: How High Performers Like Zibby Owens Switch Modes

Today we are joined by Zibby Owens, an author, podcaster, publisher, CEO, and mother of four. Zibby recently published her memoir: Bookends: A Memoir of Love, Loss, and Literature and h er first children’s book Princess Charming . As part of our ongoing Modes series, Zibby helps us understand what ...

Modes Series, Episode 2: Applying Modes Thinking to Shopping Platforms
July 06, 2022
39
33:4761.87 MB

Modes Series, Episode 2: Applying Modes Thinking to Shopping Platforms

Jamie Norwood, named to Inc.’s Top 100 Female Founders and Forbes 1000, is the co-founder of Stix, a fast-growing startup in healthcare challenged by how to serve extremely distinct customer needs. In this episode we look at how Modes can create confident shoppers, a sense of community, and continu...

Modes Series, Episode 1: A Revolutionary Way to Manage Restaurant, CX, and Brand
June 22, 2022
38
39:4872.89 MB

Modes Series, Episode 1: A Revolutionary Way to Manage Restaurant, CX, and Brand

Today we are talking to Roger Beasley about Customer Modes, the mindsets and behaviors that help people get jobs done. We look at what they are and how they work through the lens of the restaurant industry. Tune in to learn how modes thinking has the key to unlock experience strategy and journey wo...