Experience Strategy

Experience Strategy

An original podcast series

Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer!

We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in these experiences for brands large and small. 

Whether you are part of a vast experience strategy team, or you’re a small business owner interested in creating an experience strategy that drives customer loyalty and value, you'll find powerful, actionable insights in every episode.

The Experience Strategy Podcast is hosted by experience nerds Dave Norton and Aransas Savas. Dave is an Experience Strategist, the Founder of Stone Mantel, an insights consultancy, and Author. Aransas is a Coach and Experience Designer who has worked with leading consumer-facing brands, including 18 years at WW International (formerly Weight Watchers) to create meaningful customer experiences for the last 20 years. 

Niche Segments and Omni-Channel in FinTech
May 11, 2022
35
45:0382.52 MB

Niche Segments and Omni-Channel in FinTech

In today’s episode, we are joined by Rilla Delorier. Rilla has over 30 years of experience as an executive leader within the financial services industry, serving as a trusted advisor to the CEOs of PNC, SunTrust, and Umpqua Bank. Tune in as we uncover how niche customer segments have completely upen...

Lessons From a Guest Experience Evangelist
April 27, 2022
34
42:5378.54 MB

Lessons From a Guest Experience Evangelist

In today’s episode, we are joined by Josh Liebman, the Guest Experience Evangelist for ROLLER Software. Josh has worked for some of the top tourism destinations in the world, from Walt Disney World and Universal Studios to Ritz Carlton, The Four Seasons, and Coca-Cola. With nearly 17 years of design...

What Happens When Food and Experience Meet
April 13, 2022
33
31:1428.59 MB

What Happens When Food and Experience Meet

In today’s episode, we are joined by Ryan Hutmacher, an award-winning chef and founder of the Well Beyond Food project. As a self-proclaimed experientialist, his company creates custom food experiences designed to foster connection & promote inclusion within organizations and their teams. Tune in as...

The 6 Reasons Innovation Fails With Dwayne King
March 30, 2022
32
48:4389.23 MB

The 6 Reasons Innovation Fails With Dwayne King

In today’s episode, we are joined by Dwayne King who works at the intersection of experience transformation, human-centered innovation, UX design & research. His unique view of organizations has allowed him to diagnose the real reasons 90% of innovation labs fail. Tune in to learn how to lead the ot...

The Seven Essential Behavior Change Principles
March 15, 2022
31
36:2766.74 MB

The Seven Essential Behavior Change Principles

Today’s we are joined by Julie O’Brien Ph.D., a behavioral scientist working at the intersection of wellbeing and technology. Julie shares insider knowledge into how companies of all sizes can use science to improve their customer experience. Tune in as Julie shares the seven most important behavior...

A Top Ten List for Hotels of Tomorrow
March 02, 2022
30
42:5578.61 MB

A Top Ten List for Hotels of Tomorrow

In today’s episode, we are joined by Ron Swidler, Chief Innovation Officer at The Gettys Group Companies and creator of the Hotel of Tomorrow® Project, a think tank that unites teams of hospitality experts to ideate, prototype, and test innovations for the near and more distant future of the hotel i...